Shipping & Returns
The table shows the costs and timing for shipments to Italy.
Currently the couriers we use for our shipments are DHL, GLS, FedEx *. For shipments to Rome there is a dedicated delivery service.
Additional Services: The appointment on call is only available with DHL Courier at an additional cost of € 5.00
Orders over € 150.00 FREE
Orders under € 150.00 € 9.50 Italy
Timing From 3 to 5 days - Many of our products are unique and made to order. This is why we ask you for a few more days of waiting to be able to deliver your exclusive product.
Tracking available
* Depending on the destination, the most convenient courier for the customer is proposed, always a free express courier for orders over € 150.00.
Shipments
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The table shows the costs and timing for shipments to abroad.
Price Zone Timing
EU countries € 18.00 5/15 working days *
Switzerland € 18.00 5/15 working days *
Rest of the World € 35.00 5/15 working days *
Parcel Tracking: Available
Important Notes: Shipping costs may be subject to additional surcharges based on the nature of the shipment (destination, weight over 10 kg, volume and other cases established by the courier himself) which cannot be quantified in the first phase of the order. You can send an order cancellation request following our integration request.
Any customs or import fees are not charged at the time of purchase on Julia Italica Excellence. Customs fees, if due, are to be paid by the recipient. Julia Italica Excellence has no control over these duties. For more information, we recommend that you contact the customs authorities of your country.
In principle, all items sent from abroad are subject to VAT and customs duties. The recipient of a consignment from abroad is required to pay value added tax (VAT) calculated on the value of the goods and customs duties on the gross weight. These costs should not be confused with transport costs, which are paid at the time of purchase.
Please Note
We ship to the following countries: Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands-Holland, Poland, Portugal , Romania, Slovakia, Slovenia, Spain (no Canary Islands), Sweden, Switzerland, Hungary.
Attention: it is not possible to request the cancellation of foreign orders already shipped. For canceled and / or not collected parcels, the company will retain all customs fees incurred (the amount of these costs cannot be calculated in advance).
Return & Exchange Policy
Purchases made on the Julia Italica Excellence Srls site are governed by Italian law on mail order sales.
The cost of shipping costs, if incurred during the purchase, is not reimbursed. We only refund the value spent on the returned products.
If you have made a mistake in the purchase, or you have purchased items you did not want, or you are not satisfied with the order made, you have 15 working days from the date of delivery to exercise the right of withdrawal, or the possibility of returning the product (s) and be reimbursed for the expense.
We will accept the return of the items, as long as they are in like new condition.
ATTENTION: the right of withdrawal is not provided, as indicated by law, for food or household / personal hygiene products delivered on a regular basis.
For returns from abroad: the shipping costs are charged to the customer and, from the amount of the returned items, any customs costs that the courier requires when accepting the package will be reversed (therefore the refund amount will be equal to difference between the amount of the returned items and the amount of customs costs).
Julia Italica Excellence reserves the right not to grant free returns in case of abuse of the service (when 20% of the goods purchased in the last 12 months are exceeded). Consequently, the return can be made at your own expense.
Damaged or non-compliant products: if you receive damaged or non-compliant goods, please notify us within 5 working days at the service center.
How to request a return?
To exercise the right of withdrawal and start the practice of returning one or more items, fill out our form at the following link:
Online Form
Julia Italica Excellence will take care of organizing the collection of the goods by express courier at the agreed address. You will not have to bear any costs for the collection, it is borne by Julia Italica Excellence.
For more information you can contact our Julia Italica Excellence Customer Care (we recommend that you indicate your order number to speed up the procedure):
Julia Italica Customer Care Excellence
How to prepare the package for the return?
You can use the same box with which you received the goods or any box suitable for the size of the product (s) to be returned.
If the product is fragile and is likely to be damaged during transport, take care to include newspaper or other paper in the package.
Include in the package a copy of the receipt or invoice you received with your order.
If necessary, include in the package the bank details for the refund to the current account, if you paid cash on delivery or bank transfer (see "How does the refund work?" For more details).
Seal the box in order to deliver a package suitable for transport to the courier.
How does the refund work?
The refund is made within 10 working days of receiving the returned package.
The refund methods are as follows:
If the order has been paid by credit card, you can ask for the amount to be credited to your credit card;
If the order has been paid on delivery, you can request that the amount be credited to your bank account by bank transfer.
Or you can request a refund in the form of a credit / value voucher to be used on juliaitalicaeccenza.com